FAQs

Here to help!

Check out our Frequently Asked Questions – if you can’t find an answer to your query, please get in touch.

Product Selection

How do I determine what floor finish I have?

We recommend speaking to your flooring tradesperson who completed the job, or refer to project documentation. If you know the finish that was used, here’s a quick guide:

Surface coated finish

  • Synteko Nova Best
  • Synteko Classic
  • Synteko Urethane
  • Synteko Pro
  • Polyurethane ( any brand of Water or Solvent based)
  • Oil modified
  • Tung Oil

However if you have a matt penetrating oil finish such as:

  • Synteko Hardwax
  • Synteko Natural
  • Synteko Domo Oil

Please refer to our sister shop site, Synteko Australia who provide a wide range of penetrating oil specific maintenance and cleaning products.

If I have a Surface coating Floor finish what products are appropriate?

Use Polycare Floor cleaner concentrate  (diluted 1:20 with warm water) and dry/damp mop the floor for weekly cleaning . Alternatively one can use Polycare  Ready To Use Floor cleaner .  Always remember to regularly use the Glitsa electrostatic mop for  dust control to minimise wear and tear on the floor finish.
Learn more about maintaining this finish.

Maintenance of Wood Floors

How do I maintain my surface coating finish floor?

Sweep the floor daily with an electrostatic dust mop (Glitsa mop). Ensure that felt floor protectors (Safeglides) are fixed to all chair legs. Have good quality mats at all external/internal access ways to trap dirt entering the inside of the house. Wash the floor with Polycare Floor Cleaner  using a dry/damp mop. Avoid dragging any object across the floor surface that will scratch the coating and be carful with rubber soled shoes that could scuff the surface.
Learn more about maintaining this finish.

How do I maintain my penetrating oil finish floor?

For more information about maintaining penetrating oil finishes, please view our sister site, Synteko.

Shipping & Returns

Do you offer free shipping?

Yes! For orders over $85 in total, we ship anywhere in Australia for free. For orders under $85, it’s a flat rate of $14 Australia wide.

Do you ship outside Australia?

No. We only service Australian based orders.

What's your returns / refunds policy?

Please see our Ordering Info page here for all the details.

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